Description
The level of technical effort devoted to quality control in the industries in Nigeria is quite low, very few firms carry out two control measures in production that is, measurement by which risk international specification of ensuring that the product conforms to the specification . It was done by taking a sample rejecting the null hypothesis. Today, this is beginning to change in some industry like bottling companies, the research project looked into the taste of a particular 7up bottling company product to find out if there is significant different in taste and sugar mixing irrespective of different location . The related work done on this project provided some vivid point that can determine impressive bottling company performance, good quality control lab and protection of workers to avoid hazard in the industry. Among the major findings were the uses of statistical quality control in the industry. The statistical control in industry whether there is significant difference in taste and brix (sugar) mixing. The data was obtained from the quality control department and 7up bottling company production -manual volume one and the data was analyzed using quality control charts.
CHAPTER ONE
INTRODUCTION
One of the objectives of any organization is to maximize their profit. The quality of any product is most times what determines the level of their profit. This is to say that for any organization to maximize their profit their product must be of high quality, so as to be able to compete with other products in the market and at the same time satisfy its customers (Cole, 2019).
To achieve high level of quality product some quality control measure needs to be place in the production process of any organization.
It has been stated earlier that any organization that want to produce or provide services must aimed at doing it in a way it will acceptable by customers. As a result of this aim, quality control becomes necessary to any organization that wants to excel and remain in business (Cole, 2019).
However, quality control is defined by the American Standard Institute as a total features and the characteristics of such product or services to bears on its ability to satisfy a given need. That is to say, to obtain a desire product or services quality it is important to control the entire factor that will impart the necessary or needed quality on such products or services.
In addition, quality control is aimed providing quality that is satisfactory in the terms of safety, adequacy, economy and reliability, especially in this period of advancement.
In some industries, to ascertains any level of quality their services or product must pass through some measurement, inspection and testing frequently by people or with devices before sending the product to the market. Statistical analysis serves a means of obtaining maximium benefit out of any production and inspection at a low cost (Buzzell et ak., 2020).
Statistical analysis is one of the most useful economic applications of the theory of sampling and is very important to industries. Furthermore, the importance of quality control cannot be overemphasized whence it is clear that customers can only accept products whose quality is high. Also maximum attention should be given to quality controls system of any industry. In addition, among the numerous advantages of quality control in the industry include the following:
Quality control serves as means of providing quality information about a product or service.
Quality control serves a sure means of bringing improvement in product quality and productivity.
Quality control leads to improvement and less cost
Quality control leads to greater profit.
However, despite the numerous advantages of quality control there are some factors that can as well affect the implications of quality control such as:
Lack of trained personnel.
Insufficiency of quality raw materials
Lack of quality or useful statistical information.
Despite all these advantages there are also problems associated with quality control which includes:
Absence of trained personnel.
Insufficiency of quality raw materials.
Inadequate records of statistical information.
However, when these factors are properly taken care of it will bring about great profit to the industry. This work is carryout to study the application of statistical quality control of FRIGOGLASS INDUSTRIES LIMITED. Frigoglass Industries Limited requires the use of statistical quality control techniques to attain wide market coverage and to satisfy the need of their customers.
1.1 BACKGROUND STUDY OF FRIGOGLASS INDUSTRIES LIMITED
Frigoglass Industries Limited is a major provider of commercial refrigeration products and glass packaging solutions in high growth market in Africa.
Frigoglass Industries Limited provides range of commercial coolers, wine cabinets, and comprehensive asset management services, and also they are the major supplier of glass containers in Africa.
Frigoglass Industries Limited’s key activities are as follows:
Commercial Refrigeration:
Frigoglass Industries Limited produces and designs cutting edge beverages coolers, such as corner fridges, drawer fridges, and wine cabinets. From the information on their website, Frigoglass Industries Limited offers comprehensive asset management services such as order management, field service, and spare parts.
Glass packaging:
Frigoglass Industries Limited is also a leading provider of glass container to various sectors such as soft drinks, beer, spirits, cosmetics, and pharmaceuticals.
Global Presence and Reach:
Frigoglass operates in over 100 countries through 16 hubs worldwide, according to Frigoglass. Frigoglass Industries Limited has a strong presence in Africa, Europe and Asia
Sustainability:
Frigoglass Industries Limited is dedicated to their business practices which have led them to receive international recognition for its effort in environmental protection and sustainable sourcing.
Customer focus:
Frigoglass Industries Limited focuses mostly on delivering high quality product and services to meet the need of its diverse customers.
1.2 STATEMENT OF THE PROBLEM
The success of any organization or industries depend mostly on the degree of its reputation for supplying quality product and services to their customer, yet the realization of the quality standard has been a problem to most industries in Nigeria and Africa at large.
It is a common knowledge that the Nigerian market is being flooded with many sub-standard products. What immediately comes to the mind is the existence of problems in the quality control system or process of manufacturing firms. These problems have constituted hindrance to many firms towards the achievement of their goals and objectives like good corporate image and profit maximization.
However, for any organization to achieve its objectives of profit maximization, it is required that its products must be of high quality, so as to satisfy its customers and be able to compete with any other products in the market (Buzzell et ak., 2020). To obtain quality products therefore, some control measures such as quality control method are needed in production process of any organization.
The personal responsible for effective quality control functions must be conversant with required activities in all quality control systems. It is required that quality procedures for each section be strictly followed in order to achieve good quality.
In this work, we will be looking into the application of statistical quality control in Frigoglass Industries Limited, Ibadan.
1.3 AIMS AND OBJECTIVES OF THE STUDY
The aim of this work is to study the application of statistical quality control in Frigoglass Industries Limited, Ibadan.
The objectives of the study are:
To provide knowledge that will help maintain the quality of product.
To keep the quality of the product from dropping below the desired level during production.
To provide a suggestion that will be useful to the industry under study towards the improvement of the quality control.
To help the company in maximizing profit.
To enhance customer’s satisfaction
1.4 RESEARCH QUESTIONS
How do you access knowledge that helps in maintaining the quality of your product and services?
How does the application of statistical quality control system affect the quality of the product and services of your industry from dropping below the desired level during production?
Does the knowledge gain in this work useful in the improvement of the quality control of your industry?
How application of statistical quality control does help your company in maximizing profit?
How does application of statistical quality control enhance your customer’s satisfaction?
1.5 THE SIGNIFICANCE OF STUDY
- This study will go a long way giving the industry under study (Frigoglass Industries Limited, Ibadan) the necessary guideline in maintaining standard which will still reach out to review the cause of inequality process in industries.
- The content of this study will go a long way helping the quality control managers of industries to adopt a suitable solutions in a production process.
iii. This study will also serve as a means of protecting consumers from accepting products containing high number of defectives.
The study will also serve as a means of encouraging producers to keep the process in control and full information about the quality of the goods being produced
1.6 SCOPE OF STUDY
This work covers the study of the study the application of statistical quality control in Frigoglass Industries Limited, Ibadan
1.7 LIMITATION OF THE STUDY
This study will focus on application of statistical quality control of the process and operation of FRIGOGLASS INDUSTRIES LIMITED. This project work is limited to a particular area to ensure accuracy of data collected and such should be restricted to just a production firm to avoid mis-appropriation.
1.8 DEFINITION OF TERMS
QUALITY: Quality is defined a degree of a given product meeting up the specification and standard required.
CONTROL: This is the means of regulating and keeping in order or check.
QUALITY CONTROL: A mechanism to maintain and control the quality of manufactured goods to ensure the conformity of the product with standard.
STATISTICAL QUALITY CONTROL: is defined as an organized system for integrating (co_ordinating) quality development, quality maintenance and quality improvement effort of the various groups in an organization to enable production of goods and services at the most economical level which allow full customers satisfaction.
PRODUCTION: This is process of manufacturing goods and services for human consumption.
INSPECTION: This is a means of examining in a process or finished parts to determine their conformity to specification.
CHAPTER FIVE
5.0 SUMMARY FINDINGS AND CONCLUSION
5.1 SUMMARY FINDING
From the analysis 1, viewed on the chart, it is observed that no points fall within and outside the lower control limit and upper control limit for sugar content.
From analysis II, which is level of lithium citrate viewed on the chart, it is observed that no points within and outside the lower control limit and upper control limit.
Again, analysis III, which is level of normal syrup content, viewed on the chart, it is observed that no points falls within and outside the lower control limit and upper control limit.
CONCLUSION
On analysis I, which is level of sugar content since no point falls outside the specification limit, it is agreed that level of sugar content on 7-up drink is in state of statistical control.
On analysis II, which is level of lithium – citrate content, since all the point lies within the control limits, the process or level of lithium – citrate in the 7-up drink is in a state of statistical control.
On analysis III, which is level of normal syrup content, since none of the points is lying outside the control of limits, it is agreed that the syrup content in the 7-up drink is in a state of statistical control.
